Shipping policy

 

Shipping Policy

Order Processing

All orders are processed within 2–14 business days unless otherwise stated on the product page. During high-volume releases, collaborations, holidays, or special events, processing times may be extended.

Once an order has been submitted, it immediately enters our fulfillment queue and cannot be guaranteed for cancellation or modification.

Business days do not include weekends or holidays.

Shipping Address Accuracy

Customers are solely responsible for providing accurate and complete shipping information at checkout.

We are not responsible for:

  • Incorrect addresses entered by the customer

  • Missing apartment, suite, or unit numbers

  • Delivery delays caused by carrier issues

  • Packages shipped to the address provided at checkout

If a package is returned due to an incorrect or insufficient address, the customer will be responsible for any reshipping fees.

Address changes requested after an order is placed are not guaranteed and may not be accommodated once fulfillment has begun.

Delivery Confirmation & Liability

All orders include tracking information. Once a package has been marked as “Delivered” by the shipping carrier, responsibility for the package transfers to the customer.

We are not liable for:

  • Lost or stolen packages after delivery confirmation

  • Packages left unattended

  • Delivery delays caused by the shipping carrier

  • Weather-related shipping interruptions

  • Carrier service disruptions

Customers are encouraged to:

  • Ship to secure locations

  • Monitor tracking updates

  • Contact the carrier directly regarding delivery issues

Claims for stolen packages must be filed directly with the shipping carrier.

Signature Confirmation

For select high-value orders, we reserve the right to require signature confirmation upon delivery. Orders refused by the customer or undeliverable due to failed delivery attempts may be subject to return shipping and restocking fees.

Chargebacks & Fraud Prevention

To protect against fraudulent transactions and unauthorized chargebacks:

  • All orders are subject to fraud review

  • We reserve the right to cancel suspicious orders

  • Shipping and billing information may be verified before fulfillment

  • Tracking numbers, delivery confirmation, IP logs, and carrier records are retained as proof of fulfillment and delivery

By placing an order, the customer agrees that proof of delivery supplied by the carrier constitutes valid fulfillment of the order.

Fraudulent chargebacks will be disputed with all available evidence, including:

  • Tracking confirmation

  • Delivery scans

  • Customer communication

  • Billing verification

  • Order metadata

Lost Packages In Transit

If a package is confirmed lost by the shipping carrier before delivery, we may assist in filing a carrier claim and, at our discretion, provide a replacement or store credit.

Packages delayed in transit are not considered lost until the carrier officially declares them lost.

International Shipping

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT fees

  • Brokerage fees

We are not responsible for customs delays or refused international shipments.

Refused Packages & Returns to Sender

Packages refused by the customer or returned to sender may be subject to:

  • Original shipping deduction

  • Return shipping fees

  • Restocking fees

Shipping charges are non-refundable.

Preorders & Made-to-Order Items

Items labeled as preorder or made-to-order may require extended production and fulfillment timelines. Estimated shipping windows are subject to change.

Purchasing a preorder item acknowledges acceptance of these timelines.

Contact

For shipping-related questions, customers must contact us within 7 days of the marked delivery date.

Please include:

  • Order number

  • Full name

  • Tracking number

  • Description of the issue

Chargeback Policy

Chargeback Protection & Fraud Prevention

By placing an order with our company, the customer agrees to the following terms regarding payment disputes and chargebacks.

We maintain strict fraud prevention and verification procedures to protect both customers and our business from unauthorized transactions and fraudulent claims.

Order Verification

All orders are subject to review and verification prior to shipment. We reserve the right to:

  • Request additional verification information

  • Cancel suspicious or high-risk orders

  • Refuse service at our discretion

Orders flagged by our fraud detection systems may experience processing delays or cancellation.

Delivery Confirmation

All shipments include tracking information. Once an order has been marked as delivered by the shipping carrier, the order is considered fulfilled.

Delivery confirmation, tracking updates, carrier scans, GPS delivery verification, signature confirmation (when applicable), and shipping records constitute proof of successful fulfillment.

We are not responsible for:

  • Packages stolen after delivery

  • Packages delivered to the address entered at checkout

  • Carrier delays or errors after shipment acceptance

Customers are responsible for ensuring the shipping address provided is secure and accurate.

Unauthorized Chargebacks

Customers agree not to initiate chargebacks for reasons including but not limited to:

  • Failure to read product descriptions

  • Buyer’s remorse

  • Shipping carrier delays outside our control

  • Incorrect addresses entered during checkout

  • Packages marked as delivered

  • Preorder production timelines disclosed before purchase

Customers must contact us directly to resolve any issue before filing a payment dispute.

Dispute Resolution

If a customer experiences an issue with their order, they must contact our support team first to allow reasonable opportunity for resolution.

Filing a fraudulent or abusive chargeback may result in:

  • Permanent ban from future purchases

  • Reporting to payment processors and fraud prevention networks

  • Submission of evidence to dispute the chargeback claim

Evidence Submitted for Disputes

In the event of a chargeback dispute, we reserve the right to submit all relevant evidence to the payment processor, including:

  • Order confirmation records

  • Billing and shipping information

  • IP address logs

  • Tracking and delivery confirmation

  • Carrier GPS verification

  • Signature confirmation

  • Customer communications

  • Fraud screening results

High-Risk Orders

We reserve the right to require:

  • Signature confirmation

  • Additional identity verification

  • Alternate payment methods

  • Order cancellation prior to shipment

for orders deemed high-risk or suspicious.

Agreement to Terms

By completing a purchase, the customer acknowledges and agrees to this Chargeback Policy and all store policies published on our website.

Failure to comply with these terms may result in denied claims, refused service, or legal action where applicable.